Terms and Conditions
Policies and Procedures
Hours of Operation
- GKIC corporate office is open Monday - Friday 9a.m. - 5p.m. CST
- GKIC shipping department is open Monday - Friday 9a.m. - 5p.m. CST
- We close for all government observed holidays
These policies and procedures applies to all products and services issued by GKIC
- We will ship to a different address other than the billing address when indicated on the order form.
- All orders will ship the following business day. We will not overnight ship any orders.
- Packages that are returned to us as undeliverable are issued a full refund.
- We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order by contacting us at 1-800-871-0147 or firstname.lastname@example.org.
- Cancellations must be made within 24 hours of placing the order or before the order ships.
- If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by the method the order was originally charged.
- All refunds will be processed within 14 days.
- If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package.
- GKIC reserves the right to cancel any order at any time if company sees fit.
- All package contents must be in "as new" condition and all items must be returned in a single package in order to be refunded.
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee.
- This product is classified as a "Product Launch" and therefore falls under a 30 day money back guarantee.
- Customers must contact our support department for a RMA (Returned Merchandise Authorization) Number. This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Once a return is received or valid refund request submitted, the refund process will take no more than 60 days. All refunds can only be refunded by the method the order was originally charged.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. The money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of the product from GKIC will not be refunded.
- Shipping of the product to the GKIC Refund Department will not be compensated.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product via a courier that can insure and provide you with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: either delivery confirmation or signature.
- FOR GKIC MEMBERSHIPS/SUBSCRIPTIONS ONLY:. You may cancel a subscription at any time by going to http://gkic.com/member-management or contacting our office at 1-800-871-0147.
- Due to loss or missing or slow mail, we will honor any package that is postmarked for up to 60 days from the original date of purchase.
- Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
- We cannot ship to APO/FPO addresses.
- International customers are responsible for all additional fees acquired through customs.
- International orders cannot ship overnight.
- Each customer agrees that GKIC must be the first option in billing disputes and must provide GKIC 14-days to attempt settlement of a billing issue in a satisfactory manner prior to including a third party credit/debit card provider. GKIC retains the right to collect on any fees that are due for rendered services.
- The supplier reserves the right to suspend or terminate services should payment of outstanding invoices be 30 days overdue. The supplier reserves all rights and remedies to pursue collection of any amounts that are not satisfied, by means of phone calls, letters, and emails. The supplier reserves the right to report to a credit bureau or a third party collection agency, if balance is not paid in full. The consequences of nonpayment can lead to additional fees, bad credit records, and possible judgments.
If you have questions or comments regarding GKIC products, please email us at: email@example.com or call 1-800-871-0147